There are many things businesses can do to prepare for the impact of the natural hazards they face; including floods, hurricanes, tornadoes, and earthquakes. Developing an emergency preparedness plan is one of the most important strategic decisions you will make as a property manager.

To minimize the impact of an event on your resort, you should establish and regularly test a comprehensive disaster preparedness plan. Here are some basic tips to help you get started regardless of your type of business or where it is located.

Questions to Ask About Your Business Operations

  1. How vulnerable would your resort be if a disaster or other emergency were to occur?
  2. Do you have a plan to protect your employees, guests, and your business?
  3. Have you provided emergency preparedness training to employees?
  4. Should you meet with your insurance advisor to help you with emergency and disaster preparation?

Create a Plan

The most effective way to start the process is to follow these steps.

  1. Identify your risks by considering the likelihood of specific disasters then prioritize.
  2. Develop a plan based on the most likely risks.
  3. Determine what supplies you may need based on each prioritized risk. Flashlights, blankets and first aid supplies are common for almost any emergency or disaster.
  4. Train employees and inform guests.  It is critical to hold annual employee preparedness training. It might also be important to develop guest information and distribute as needed. This may include messaging through social media posts, emails, or press releases.   
  5. Consider the importance of developing key relationships with vendors as well as other businesses in your area. 

Get Your Resort Prepared

  • Review your insurance policy with your broker to make sure you understand the nature of your coverage, the deductibles, and the limits of your insurance.
  • Create evacuation and shelter safety procedures.
  • Create backup copies of critical data and programs.
  • Train your employees annually in emergency preparedness.
  • Protect vital business records.  Keep your most important documents in a safe that has been tested and listed by UL (Underwriters Laboratories) as being resistant to fire, heat, burglary tools, and torches.
  • Create an emergency contact list.
  • Learn what kind of emergencies might affect your business.
  • Set a plan in place for communicating with guests for evacuation.
  • Decide ahead of time what you can do if a resort building becomes unsafe or unusable.